Overview

The Training Coordinator will work with our customer training and implementation departments and will be accountable to ensure that our growing customer base is effectively using our industry-leading software. We are seeking a talented, energetic, well organized individual, to assist in coordinating our trainers, consultants, implementation center, and related activities. We need an extraordinary person to aid the training department’s tracking & communication as well as act as one of the primary contacts for our customers training needs. The successful candidate should demonstrate strong verbal and written communication skills as well as a close attention to detail.

Essential Position Functions
The successful candidate will obtain a working knowledge of our software products. They will be expected to speak with customers regularly in a professional, friendly, and exceptionally helpful manner. They will be expected to keep up with the details of planning hundreds of training events per year. Essential duties and responsibilities include the following and others as assigned:

• Prepare HCSS classroom customer trainings at our Houston office and trainings at customer sites throughout the US and Canada:

Assist with managing the activities involving the trainings
Schedule and allocate appropriate resources (people, materials, facilities, etc.)
Ensure preparations are complete involving the trainers, customers, and HCSS

• Carry inbound training sales request to completion

• Recognize when the amount of training sold is inadequate for the training assignment, investigate, and discuss with the customer the correct amount of training needed

• Ensure that for each training assignment, the customer and trainer each has the knowledge and information they need

• Review training evaluations from both the trainer and the customer to identify problems needing immediate attention and follow-through on those problems

• Investigate problems that come up involving training engagements, exploring all possible solutions, and ensuring that the problems are solved so that all parties involved come out successful

• Keep communication logs of all training assignments so the status is available throughout the company

• Must be able to know exact details of trainings that go on, handling up to 5 companies of 12 to 13 people per classroom allowing for approximately 60 customers at any time in the Houston Office

Selection Criteria
The position requires experience or aptitude in the following:

• Strong organizational, written and verbal communication skills and ability to effectively communicate with all levels of the organization

• Excellent Problem-Solving Skills

• Strong sales and negotiation skills are a plus

• Experience in Resource Management and/or Project Management is a strong plus

• Ability to talk with customers over the phone on a daily basis

• Strong knowledge of Microsoft Word, Excel and Outlook

• Must thrive in a fast-paced and dynamic environment

• Ability to work as a team and independently

• Must have an amiable and charismatic personality

• Ability to follow through and complete tasks

If this still sounds like a position you would be interested in, please use the link below to schedule a time to take the 45 minute test. Please bring a copy of your resume with you. No resumes will be reviewed unless you pass the test. After you have taken and passed the test we will contact you if you qualify for an interview.

For a Sample Test Question - click here. This question is probably harder than any question on the test. If you can successfully work it you will probably pass the test.

To sign-up for an appointment to take the test at our office, click here. (Non-smokers only)

If you have any questions regarding the above position, e-mail careers@hcss.com.
(Please do not send resumes to this e-mail address)