Tech Services Analyst
Location: Sugar Land, TX
Status: Full Time, Employee
Do you want to enjoy your work, apply your talents, and feel like you’re making an impact, all while knowing and experiencing the joy of having customers that love you? HCSS is looking for motivated people to join our Software Technical Services Department. Experience and Degrees are NOT required.
The ideal candidate will have excellent problem solving, analytical, and people skills. If you excel at solving word problems, "thinking games", have strong math skills, and can quickly assimilate technical information, you may have what it takes to join the elite technical service representatives at HCSS. Our analysts spend the majority of their day talking with and helping our customers with their HCSS-related software problems over the phone, in one-on-one sessions, and trainings. They will also spend time working on various projects to enhance our service offerings to our customers.
Essential Position Functions:
- Help customers with our Construction Estimating, Dispatching, GPS, and Job Cost software.
- To a lesser extent, help customers with any questions dealing with networking, printers, our web site, WINDOWS 9x, NT, 2000, ME, XP, Vista, Novell, Citrix, FTP etc.
- Work on various projects such as creating support materials and training materials associated with our software.
- Help build strong relationships with our customers.
- Possibly become experienced enough to become an implementation consultant, traveling to customer sites, offering business solutions, implementing our software and providing training on our products to the customers.
- Learn how the HCSS business works so you can intelligently suggest ways to improve the company.
- Bilingual a plus
HCSS encourages research and learning to help our business. This gives our employees a chance to grow with and for the company and allows them to explore other areas of interest outside of their immediate job duties. If you like reading books and doing research on your own, HCSS may be the right place for you.
HCSS is very customer oriented. This is the number one priority for our technical services staff and is what has made HCSS the leader in our industry. Our customers could be calling in with a problem that is time sensitive and critical to their business. Our technical services members react quickly, professionally and friendly at all times. Our Technical Services Department is the face of HCSS to our clients and staff members are expected to live up to our reputation with our customers. The Technical Services Department focuses on building relationships with our customers. Often, our annual User Group meeting is like a family reunion in addition to the extra training customers receive. If you believe in superior customer service and rapport, HCSS may be the right place for you.
To ensure you have the logic skills to systematically track down problems, we give all candidates a short reasoning test. Although the test is not particularly difficult (about 7th grade level), if you were poor at math in school, you will probably not pass the test.
The starting salary for a Software Support Technician is dependant upon experience with an entry-level salary range being $30,000 to $40,000. This is an important position at HCSS with substantial growth potential.
If this still sounds like a position you would be interested in, please use the link below to schedule a time to take the 45 minute test. Please bring a copy of your resume with you. No resumes will be reviewed unless you pass the test. After you have taken and passed the test we will contact you if you qualify for an interview.
For a Sample Test Question - click here. This question is probably equivalent to the hardest question on the test. If you can successfully work it you will probably pass the test.
If you have any questions regarding the above position, e-mail careers@hcss.com.
(Please do not send resumes to this e-mail address)
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